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FAQs

Top 5 FAQs

  1. What is MarkClass and what do I need to use it?
  2. How can I demo MarkClass?
  3. How do I change the appearance of my survey?
  4. How do I publish my survey using e-mail?
  5. How do I see and use the results of my survey?

1. What is MarkClass and what do I need to use it?

MarkClass is a web based tool for creating e-surveys, that is, surveys that can be completed via the Internet. MarkClass is very easy to use yet is powerful enough to create complicated surveys styled to reflect your choice of colours, fonts, logos etc.

MarkClass runs through your existing web browser and requires no additional software to be installed on your computer and, as such, will work on most platforms with a graphical web browser such as Internet Explorer or Netscape Navigator. For more information click here.

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2. How can I demo MarkClass?

If you would like to have a free trial of MarkClass, then please contact us or fill in the request a demo ID form.

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3. How do I change the appearance of my survey?

When you first start a survey, you will be asked which stylesheet to use. A stylesheet defines the appearance of your survey. You can choose a stylesheet from the "Stylesheet Library" or from "My Stylesheets".

Once a survey has been started, you can change the stylesheet by going to "Configure Survey" and choosing a different stylesheet. If the stylesheet belongs to "My Stylesheets", you will be able to edit it by clicking the "Edit" button. This will allow you to change any aspect of the stylesheet, from the font size or style to the colours and images used.

You can create your own stylesheet from scratch by going to "Edit My Styles" which is found under Options. Here you can create a totally new stylesheet or copy one from the Stylesheet Library to use a basis for your new stylesheet.

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4. How do I publish my survey using e-mail?

To publish a survey using e-mail you need to create a mailing list, or use an existing one. A mailing list can belong to you, or you can use existing mailing lists that have been flagged as "public" by other users. By using the "Mailing List Manager" a mailing list can be imported from a comma separated text file or created on-line.

Once you have your mailing list you need to associate it with your survey. This is done by editing the survey, and going to "Configure Survey". You will then have the option to choose a mailing list, and to specifiy the contents of the e-mail that will be sent. The "Preview" button allows you to see what your e-mail will look like.

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5. How do I see and use the results of my survey?

You can view the results of your survey (if there are any) as soon as your survey has been published. You will notice that the "View/Edit" button next to the survey in the Survey List will have changed to show "Options". Click "Options" to reveal the Published Survey Options screen and from here you can choose "View Statistics".

From within View Statistics you have the option of choosing which questions to show when viewing the results. You can then view graphs & tables of all the results, view individual results or download the results as a comma separated file (CSV).

The CSV file can be loaded into Microsoft Excel, Microsoft Access, SPSS or some other application to be analysed.

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